pzok's Privacy Policy
The security of your personal information is our highest priority. This policy explains in detail how pzok collects, processes, and protects your information.
Introduction
pzok ("we", "us", or "the platform") provides a reliable online betting and casino service for users in Bangladesh. When you use our website, register, or use any of our services, we collect certain information.
This privacy policy will tell you what information we collect, why we collect it, how we use it, and what steps we take to protect your information. By continuing to use our platform, you are considered to have accepted the terms of this privacy policy.
This policy applies only to users aged 21 or older. We do not collect information from minors.
Table of Contents
Information We Collect
Personal Identity Information
During account registration and the identity verification process, we collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification)
- National Identity Card number (NID)
- Permanent and current address
- Phone number
- Email address
Transaction and Financial Information
To manage financial transactions, we store the following information:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction date and amount
- Wallet balance and bonus information
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming:
- Betting history and gaming logs
- Win and loss records
- Preferred games and categories
- Session duration and activity
- Bonuses and promotions used
Technical and Device Information
Information automatically collected to ensure service quality and maintain security:
- IP address and geographic location
- Browser type and version
- Device type and operating system
- Platform access times and activity logs
- Cookies and session IDs
How We Collect Information
We collect information in the following ways:
Purpose of Using Information
We use the information we collect for the following legitimate purposes:
Account Management
- Creating and completing account registration
- Identity and age verification (confirming 21+)
- Login and security verification
- Password recovery assistance
Financial Services
- Processing deposits and withdrawals
- Preventing fraud and unauthorized transactions
- Resolving financial disputes
- Meeting tax-related obligations
Security and Legal Compliance
- Ensuring account security
- Anti-money laundering (AML) compliance
- Meeting applicable legal obligations
- Enforcing responsible gaming policies
Service Improvement
- Providing a personalized gaming experience
- Managing VIP and bonus programs
- Improving customer service quality
- Introducing new games and features
We will not use your information beyond the purposes stated above. If we need to use your information for any new purpose, we will notify you in advance.
Information Storage and Protection
Security Measures
We use industry-standard security technologies to protect your information. Our security infrastructure includes:
Information Retention Period
We retain your information only for as long as it is relevant or legally required:
- Active account information: for the duration the account remains active
- Transaction records: up to 7 years (legal obligation)
- Identity verification documents: as required by regulatory requirements
- After account closure: minimum 5 years
Once the retention period ends, information is securely deleted or unnecessary information is anonymized.
Sharing Information with Third Parties
We do not sell your personal information and do not share it with third parties without authorization. However, information may be shared in the following limited circumstances:
Permitted Sharing
- Payment processors (bKash, Nagad, Rocket, Upay) — transaction information only
- Identity verification services — only to complete verification
- Game providers — only information necessary for managing gameplay
- Legal authorities — upon government order or legal obligation
Prohibited Sharing
- Selling information to advertisers or marketing companies
- Sharing with other companies without your consent
- Transferring information to unrelated third parties
- Using or transferring information for unlawful purposes
All third parties we work with are bound by confidentiality agreements and may only use information for specified purposes.
Cookies and Tracking Technologies
Cookies are used on the pzok website. Cookies are small text files stored in your browser that help improve the performance of our site.
Essential Cookies
Essential for the core functionality of the site — cannot be disabled.
Preference Cookies
Used to remember your language and layout preferences.
Analytics Cookies
Help us understand and improve how the site is used.
Security Cookies
Detect and prevent fraudulent activity.
You can manage cookies from your browser settings. However, disabling cookies may limit some functionality of the site and may affect your login experience.
Your Rights
As a user of our platform, you have the following rights. Contact us to exercise these rights:
Some limitations may apply when exercising these rights where necessary to meet legal obligations, prevent fraud, or protect the rights of others. We will try to respond to your request within 30 days of receiving it.
Special Protection for Payment Information
Financial information is the most sensitive. The following security measures apply when making transactions at pzok via bKash, Nagad, Rocket, Upay, or bank transfer:
The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800. All withdrawals are typically processed within 1 hour. Transaction information is retained in accordance with legal requirements for financial security.
Changes to the Privacy Policy
We may update this privacy policy from time to time. When changes are made:
- The "Last Updated" date at the beginning of the policy will be changed.
- For significant changes, we will notify you via your registered email or on the platform.
- Continued use of the platform after changes will be considered acceptance of the new policy.
- If you do not agree with the changes, please contact us to close your account.
We recommend that you review this page regularly.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
We will try to respond to your request within 30 calendar days of receiving it. For complex requests, we will let you know and keep you informed about the timeline. All communications follow Bangladesh Standard Time (BST, UTC+6).